Privacy Policy

Effective Date: 2025-03-12
Last Updated: 2025-09-07

  1. Introduction

Melange Marketing Communications Inc. (“Melange Marketing,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you:

  • Visit or make a purchase from our website or future WooCommerce store,
  • Subscribe to our newsletters,
  • Use our services, or
  • Communicate with us through any channel.
  1. Information We Collect

We collect information only as necessary to provide our services or complete your order. This includes:

  1. Personal Information
  • Name, company name, billing and shipping address
  • Email address and phone number
  • Account login credentials (if you create a store account)
  1. Payment Information
  • Payment details processed through secure third-party payment gateways (we do not store credit card numbers on our servers)
  1. Order and Transaction Data
  • Products purchased, order totals, and purchase history
  1. Technical Information
  • IP address, browser type, device type, operating system
  • Website usage, referring URLs, and cookies
  1. Marketing Information
  • Email subscriptions, feedback, and survey responses
  1. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders and payments
  • To manage your customer account and order history
  • To communicate with you regarding your purchases, inquiries, or support requests
  • To send updates, promotions, or newsletters (only if you have consented)
  • To improve our website, products, and marketing performance
  • To comply with legal and tax obligations
  1. Data Storage and Local Processing

All personal and transactional data is collected, processed, and stored within the same country or region where it was collected, in compliance with:

  • PIPEDA (Canada)
  • PIPL (China)
  • KVKK (Turkey)

We do not transfer data internationally.

 

  1. Cookies and Tracking Technologies

Our website and WooCommerce store use cookies to:

  • Keep your cart items saved during your browsing session
  • Recognize your login session
  • Analyze site traffic and improve user experience

You can disable cookies in your browser settings, but this may limit certain website features (like checkout).

 

  1. How We Share Your Information

We do not sell or rent your personal information.
We may share limited data only with:

  • Service providers that help us operate our website and process payments (e.g., WooCommerce, Stripe, PayPal, or local payment processors)
  • Shipping and logistics providers to deliver your orders
  • Legal or regulatory authorities where required by law

All partners and vendors are contractually obligated to maintain confidentiality and follow strict data protection standards.

 

  1. Data Retention

We retain personal information only as long as necessary to:

  • Complete your order or provide requested services
  • Meet legal, accounting, or tax obligations

When no longer required, information will be securely deleted or anonymized.

 

  1. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your data
  • Withdraw consent for marketing communications
  • Request a copy of your stored personal information

To exercise these rights, please contact us at he***@*******mc.com.

We will respond within applicable legal timeframes (e.g., 30 days under PIPEDA).

 

  1. Data Security

We use industry-standard security measures, including SSL encryption, firewalls, and access controls, to protect your information from unauthorized access or misuse.

If a data breach occurs, we will notify affected individuals and authorities as required by law.

 

  1. Email Marketing and Communications

If you subscribe to our newsletters or marketing updates, we will only send communications with your consent.
You can unsubscribe anytime by clicking the “unsubscribe” link in our emails or by contacting us directly.

 

  1. Children’s Privacy

Our services and store are not directed toward children under 16 years of age.
We do not knowingly collect personal information from minors.

 

  1. Third-Party Links

Our website may include links to third-party websites (such as social media or partners).
We are not responsible for their privacy practices. Please review their policies before sharing any information.

 

  1. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our operations or compliance requirements.
The latest version will always be posted on our website with an updated “Last Revised” date.

 

  1. Contact Us

For questions, concerns, or data requests, please contact:

Melange Marketing Communications Inc.
Email: he***@*******mc.com
Website: https://melangemc.com